A busy bar struggled to maintain consistency and control across its operations. Ordering was manual, stock tracking was unreliable, and wage costs fluctuated week to week. Communication between the bar and kitchen teams relied heavily on verbal updates and reactive problem-solving, often leading to confusion, waste, and frustration.

The core issue was a lack of structure and visibility. Manual systems made it impossible to track the true cost of goods sold or manage inventory efficiently. Labour scheduling was inconsistent, resulting in under- or over-staffing depending on the day. Without documented processes or integrated tools, management had limited insight into performance or profitability.

We replaced disjointed manual outines with a unified, documented system that restored control and visibility.

• Deployed Square to unify sales, inventory management, and reporting across all departments.

• Instituted consistent ordering routines and supplier procedures to reduce stock discrepancies.

• Implemented detailed prep lists and stock rotation systems to maximise back-of-house efficiency.

• Implemented cross-training programs to improve flexibility across shifts

• Established clear communication protocols between bar, kitchen, and management to eliminate errors and duplication.

The business gained clarity and consistency across operations:

• Labour costs reduced by 11% through smarter rostering and accurate data.

• Cost-of-goods reporting became accurate and reliable.

• Improved efficiency, reduced waste, and boosted overall profitability.

Now, management monitors performance metrics in real time, proactively controls margins, and drives sustainable growth, achieving greater transparency, operational predictability, and financial stability.